Country: Jordan
Closing date: 11 Jul 2016
Purpose:
The aim of this job is to enhance the capacity of individuals and organisations operating in the humanitarian sector. You are at the forefront of this as the Training Coordiantor. You will design events in the Open Programme as well as Tailor Made Events for the Middle East. You will have the opportunity to shape and develop our portfolio based on the needs of the sector. You will combine creativity with rigour as you maintain the quality and effectiveness of what we do
Responsible to: Programme Manager
Responsible for: Up to 2 Administrators
Working with: Colleagues within the Middle East Programme
Period: Fixed term contract until 31st March 2017, with likely extension
Post: Full time
Salary: Grade 5 as per RedR Jordan Scale, 1480 JD per month (subject to mandatory deductions)
ABOUT REDR
RedR and the work we do
RedR UK is an international humanitarian NGO and a leading provider of training to the humanitarian sector. Founded in the UK in 1980, RedR has since provided technical and non-technical training to tens of thousands of participants and hundreds of organisations all over the world. In its work, RedR draws on the experiences of 1800 members, over 160 Associate Trainers living in 102 countries as well as an established network of staff skilled in organising and delivering capacity building programmes.
In 2015 RedR delivered trainings to over 5,000 people across 32 countries, a number of which took place in hostile or conflict environments. We provided trainings on multiple humanitarian sectors and themes, including; Shelter, Logistics, WASH, Urban Emergencies, Monitoring and Evaluation, Advocacy, Communication, Coordination, Proposal and Report Writing, Leadership and Program Management. In addition to the delivery of face to face training courses, RedR has developed interactive online training, blended learning programs, distance courses, pre-deployment briefings, coaching and mentoring.
As outlined in RedR’s 2014-19 Organisational Strategy, RedR aims to focus on the capacity development of local or national actors. In 2015, 69% of all our trainings were delivered to staff responding to emergencies in their own countries.
In the Middle East, RedR has facilitated capacity building activities in Jordan, Saudi Arabia, Iraq, Gaza, Lebanon, Tunisia and Turkey. These have all been coordinated from the Regional Office in Amman. In 2014-15 RedR provided face to face trainings to over 700 aid workers across these countries, the majority of whom are from the region. These activities were facilitated in both Arabic and English, depending on the language needs of the participants. Recent activities in Jordan have covered Safety and Security, Proposal Writing, WASH for urban settings and Humanitarian Leadership.
In addition, RedR is currently implementing a DFID-funded three year programme in collaboration with Oxfam to develop core humanitarian and management leadership skills for national staff implementing humanitarian programmes in the Middle East. The programme involves a 6-9 month intervention with each participant in order to develop and sustain essential skills. To date, 85 staff have been engaged in the programme. This number will rise to 185 by the end of the programme in October 2017. A similar programme aimed at developing core project management skills for the staff of UNDP partner organisations in Iraq is also due to start in mid 2016.
Job Description
Main Duties and Responsibilities:
Understanding Sector Needs and Opportunities
Participate in periodic Learning Needs Analysis of individual relief workers, Humanitarian Organisations and sector capacity gaps.
Play a lead role in identifying opportunities for RedR to support the sector and marketing of RedR's work, liaising closely with Communications Team as well as staff in the Middle East Team.
Represent RedR at training events and other networks and forums, delivering presentations, seminars or workshops where required.
Where relevant, lead on the writing and submission of funding proposals, and compile reports to donors.
Planning and budgeting
As a member of the Middle East Team, contribute to the strategic planning of the team, leading on development of our capacity building services in your own specialist thematic area of training.
Manage the proper execution of those activities within a set budget, which includes all costs and income both direct and indirect.
Delivery of our services
OPEN COURSES:
Based on the Needs Assessments carried out- design and organise the Open training calendar for Jordan and the wider Middle East region as required. This includes identifying any new Open courses to run.
Monitor budget for al Open Courses, reviewing course fees annually.
Lead on advertising Open courses and communications such as the MENA Newsletter (uploading courses to the RedR website/ reliefweb and any other identified modes.)
Drafting ToRs for AT delivery/development of the Open courses.
Identifying areas of development/ contextualising of training materials for Open courses.
Manage/ and monitor training applications. (Reviewing applications, numbers of trainees on course, possible postponement etc).
Lead on logistics of the training events (venues, catering etc) with support of Training Administrator.
Lead on communication with potential trainees, ensuring the effectiveness and, where necessary, improvement of booking procedures
Manage the Training Materials for all training events, ensuring all materials are kept in an orderly way.
Contribute to the development of other learning formats such as e-learning or coaching.
TAILOR-MADE SERVICES:
Develop and deliver capacity building support to organisations involved in Humanitarian work through RedR's Tailor Made service. This may be in the Jordan or the Middle East region.
When working on Tailor Made services, assume full responsibility for the events.(Responding to all requests, Conduction needs assessment for the organisation, Identifying relevant course materials, All liaison with the partner organisation, Planning, budgeting, and monitoring, according to standard procedures set out in the RedR UK Operational Manual.)
Where events require Associate Trainers and the ATs have been identified by the PM, the TC will manage coordination between RedR and the ATs (including drafting contracts, support in terms of workplan and logistics for the event).
Work closely with other training and support staff in the team to ensure the efficient administration and smooth running of capacity building events.
Meet RedR standards in terms of response times to general and tailor-made enquires, and use of standard RedR templates and tools, such as the Tailor- Made tracker, for responding to, designing and managing Tailor Made events. The postholder will also look to improve/update the existing tools.
Logistics and Admin for training events:
Oversight and management for all logistics for the training events: managing and supporting the Training Administrator to do so. (Booking hotels, catering, arranging travel, payments, etc)
Acquiring, with the support of the TA, training materials for all events (stationary, printing, other materials).
Monitoring and evaluation
Administer on-line follow up with course participants and conduct quarterly analysis of the results;
Lead on follow ups face-to-face/ case studies in country, and reporting
Monitor monhtly statistics; identifying trends
Provide support for other aspects of M&E and reporting as required.
Associate Trainer Coordination and Capacity Building
Manage Associate Trainer recruitment:
o Review applications and make selections for assessment days (in person or via Skype)
o Conduct the trainer assessment days for the Middle East region (Logistics for the days to organised by ME Administrator)
o Provide support in conducting reviews of new trainers and performance reviews with ATs as required
o Coordinate with ME Administrator to ensure AT information is up to date on Salesforce
Draft contracts and Agreements (consultant, Associate trainer, project activity, partnership etc) for PM or CD to issue;
Organise consultations and de-briefs with client organisations or Associate Trainers/ consultants; (management and overall analysis of client and participant satisfaction)
The post holder will also manage all travel and administrative requirements for international ATs and consultants (booking flights, arranging security cover, hotel bookings, insurance etc)
You may also need to undertake any other reasonable tasks or duties as required by the line manager or organisation.
Person Specification Essential
Experience and understanding of training delivery and methodologies
Experience of evaluation of training programmes
Experience and understanding of one or more of the following thematic areas within the humanitarian sector – general humanitarian practices and principles and technical activities such as shelter, logistics, water and sanitation, food security and nutrition etc
Effective workload management skills and ability to use initiative to solve problems
Experience of budgeting and budget management.
Proven experience of identifying, contracting and managing consultants
Ability to represent the organisation externally and to develop networks
An entrepreneurial approach to developing effective relationships with other organisations and an ability to manage contracts
Excellent interpersonal and team skills
Computer literacy in MS Office
Willingness and ability to undertake travel internationally to often insecure and difficult environments for periods up to 2 weeks.
Desirable
Experience of assessment of learning
Fluency in another language other than English
Direct and recent experience in field Humanitarian operations.
How to apply:
To apply please send your CV and covering letter highlighting your suitability for the role to middle.east@redr.org.uk by the closing date stated.
Applicants must have the existing right to work in the country they intend to work in.
Due to limited resources, we will only be able to contact shortlisted applicants.