Country: United Kingdom of Great Britain and Northern Ireland
Closing date: 07 Jan 2019
About RedR UK
RedR UK provides training and technical support to NGOs, aid workers and communities responding to natural and man-made disasters all over the world. Our expert support ensures that those responding to humanitarian crises - whether or not they are professional aid workers - have the skills to do so safely and effectively.
We also work in partnership with international and national NGOs, UN agencies, academic institutions, think tanks and the private sector to improve emergency response at a global level. Since our founding in 1980, we've responded to many of the major disasters the world has faced, including the 2004 'Boxing Day' tsunami, the 2010 earthquake in Haiti, the recent Ebola outbreak, and the ongoing Syrian crisis.
RedR UK is also a Membership organisation: we have a global network of 1,800 Members, all of whom are experienced humanitarian professionals. RedR Membership is a mark of quality, enabling aid workers to obtain professional recognition of their skills and experience.
The Role
This role is a fixed-term contract until the 31st March 2020. It is a 30% FTE (1.5 days a week). Please review our other part-time opportunities as applications will be welcomed from candidates that would like to combine roles.
The KnowledgePoint Project Administrator will ensure KnowledgePoint is promoted and users are supported in a timely way.
KnowledgePoint
RedR UK, in collaboration with WaterAid, Practical Action, IRC (WASH) and CAWST runs a free technical support service called KnowledgePoint. KnowledgePoint is an online Questions & Answers platform offering free and fast expert advice to humanitarian agencies and aid workers in the field. Anyone can post questions and RedR UK has a network of technical experts and humanitarian personnel, volunteers with expertise in a wide range of sectors, who offer answers and support to those posting questions.
Job Description
Main Duties and Responsibilities:
- Responsible for KnowledgePoint Help Desk and admin@knowledgepoint.orgemail, providing support to users of the website
- Supporting staff and new users on use of KP liaising with platform support staff at CAWST and following up with users to ensure full resolution of issues
- Review Twitter analytics, Google Analytics, new registrations on KP site
- Responsible for monitoring and evaluation, providing a monthly report of key performance indicators to RedR UK and the KP Board
- Support RedR UK and other KP partners with information and data for marketing and promotion to potential users and funders
For the successful candidate RedR UK will be able to offer:
- 23 paid annual leave days per annum, rising by 1 day for each year of service completed.
- The opportunity to work for a fantastic disaster relief organisation that helps many disadvantaged people.
- Paid day off on your birthday
- Flexible working hours
Person Specification:
Essential:
- RedR UK Commitment - Commitment to RedR UK, its vision, principles, strategy, policies and processes.**
- Qualifications - Degree level qualification or equivalent, preferably in a relevant subject**
- Use of technology - Good Microsoft Office skills; experience with current software for project management tasks e.g. Trello; proficient in use of Google Analytics; familiarity with distributed knowledge bases and awareness of good digital security practices**
- Work planning - Systematic and efficient work planning skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines and track information and progress**
- Initiative– Takes the initiative, enthusiastic and adopts a problem-solving approach to new challenges, seeking support and asking questions when needed**
- Communication - Good interpersonal communication skills and self-awareness and able to use social media**
- Team working - experience of working successfully within a team environment and of building relationships with others and working flexibly to achieve results**
- Relationships - Able to build rapport and work successfully with KnowledgePoint partners, clients and volunteers at all levels and from all backgrounds**
Desirable:
Humanitarian experience– Some understanding of the humanitarian sector e.g. general humanitarian practices and principles, programme management cycle, project implementation and coordination
Additional Technical expertise:
Experience with technical query services or help desks and/or working with collaborative services involving organisations in different countries would be an advantage.
Familiarity with online applications, customised widgets, and/or community-based software is desirable.
Experience in the management of software development would be highly desirable
Further Information:
Salary:£20,750 (pro-rata)
Contract: Fixed-term contract until 31/03/2020. 30% capacity (1.5 days a week)
Closing date: 7th January 2019
Interview date: ASAP
How to apply:
To view the complete job description, please click on the link below:
https://www.redr.org.uk/Jobs/KnowledgePoint-Project-Administrator
To apply, please send your CV and a cover letter detailing how your experience matches the personal specification above to: hr@redr.org.uk. Applications close at midnight on Monday 7th January 2019. Interviews will be held ASAP.
The successful candidate will be required to confirm that he/she has the right to live and work in the UK before the post can be taken up.
Please also note that due to limited resources, we will only be able to contact shortlisted applicants